Posted: 09/06/2021


** Candidate must be W2 and US Citizen

Essential Requirements

  • High school or equivalent diploma
  • Good experience with MS Office and MS Business applications
  • Strong knowledge of Dell Latitude System line
  • Good skills on Windows OS troubleshooting, diagnostic and configurationl
  • Practical knowledge with troubleshooting, diagnosing, and configuring network services
  • Practical knowledge of VOIP/Telephony systems
  • Weekend/Shift work required

Desirable Requirements

  • A+, MCP, or MCSE Certificate
  • ITIL V3 Foundation


  • Solving technical issues from low to moderate level following reasonable service standards, often with the help of team members.
  • Mostly communicates within functional teams to provide updates on problem resolution.
  • Attempts to comprehend and make use of the technological and incident contact structures. Investigates technologies and processes with the help of internal resources and teammates.
  • Monitors and responds to data from tools and control systems, and uses the data to resolve outages and enhance processes.
  • To develop a knowledge base, reviews and analyzes company-specific and industry knowledge; can contribute to documentation and knowledge bases.
  • Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
  • Usually receives confirmation from more senior team members to step ahead with complex system improvements.
  • May assist in problem recreation and root-cause analysis with senior staff
  • Complies to developed and enforced guidelines, recorded protocols, and technological improvements.
  • Adequately escalated more challenging instances to more senior team members.
IT Technical Support Position
Austin, USA
MagRabbit USA

Contact details

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