Career

[REMOTE] ANALYST, IT SERVICE OPERATIONS – TEXAS

Posted: 09/06/2021
note

Requirements

** Candidate must be W2 and US Citizen

Essential Requirements

  • High school or equivalent diploma
  • Good experience with MS Office and MS Business applications
  • Strong knowledge of Dell Latitude System line
  • Good skills on Windows OS troubleshooting, diagnostic and configurationl
  • Practical knowledge with troubleshooting, diagnosing, and configuring network services
  • Practical knowledge of VOIP/Telephony systems
  • Weekend/Shift work required

Desirable Requirements

  • A+, MCP, or MCSE Certificate
  • ITIL V3 Foundation
work

Responsibilities

  • Solving technical issues from low to moderate level following reasonable service standards, often with the help of team members.
  • Mostly communicates within functional teams to provide updates on problem resolution.
  • Attempts to comprehend and make use of the technological and incident contact structures. Investigates technologies and processes with the help of internal resources and teammates.
  • Monitors and responds to data from tools and control systems, and uses the data to resolve outages and enhance processes.
  • To develop a knowledge base, reviews and analyzes company-specific and industry knowledge; can contribute to documentation and knowledge bases.
  • Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
  • Usually receives confirmation from more senior team members to step ahead with complex system improvements.
  • May assist in problem recreation and root-cause analysis with senior staff
  • Complies to developed and enforced guidelines, recorded protocols, and technological improvements.
  • Adequately escalated more challenging instances to more senior team members.
Position:
IT Technical Support Position
Location:
Austin, USA
Division:
MagRabbit USA

Contact details

Related Jobs

Support
Thank you very much for visiting our website. Please give us your name and email and our team will contact you as soon as possible. We are HARE cheaper and much faster than our competitors.