Analyst, IT Service Operations -United States
- Having knowledge of troubleshooting HW and software issues/conflicts.
- Experience in developing or implementing quality specifications in a manufacturing setting is advantageous.
- Identifying process gaps and developing ways to address them.
- Having general knowledge of the business environment.
- Encourages cooperation and coordination inside and through work groups.
- In charge of delivering test case automation criteria and specifications.
- Responsible for the delivery of subsystems, as well as anticipating and resolving problems
- Fully capable of designing, implementing, and maintaining a test environment, including all necessary equipment, configuration, and software.
- Ability to establish suitable test methodologies
- Familiar with using the required equipment and applications.
- Solving technical issues from low to moderate level following reasonable service standards, often with the help of team members.
- Mostly communicates within functional teams to provide updates on problem resolution.
- Attempts to comprehend and make use of the technological and incident contact structures. Investigates technologies and processes with the help of internal resources and teammates.
- Monitors and responds to data from tools and control systems, and uses the data to resolve outages and enhance processes.
- To develop a knowledge base, reviews and analyzes company-specific and industry knowledge; can contribute to documentation and knowledge bases.
- Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
- Usually receives confirmation from more senior team members to step ahead with complex system improvements.
- May assist in problem recreation and root-cause analysis with senior staff
- Complies to developed and enforced guidelines, recorded protocols, and technological improvements.
- Adequately escalated more challenging instances to more senior team members.
IT Technical Support Position
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